During the verification check process, you may be required you to upload a file. For example, a utility bill, bank statement etc. 

If you are having difficulty uploading these, then please try the following solutions below to help resolve this.

  • Ensure you have a strong enough internet connection. 
  • Only attempt to upload files that are any of the following; PDF, Docx, Doc, Xlsx, Xls, Csv, Jpg, Png, Gif, Tiff, Zip. 
  • If the size of the file you are attempting to upload is large, try to upload a smaller sized file. 
  • Your internet browser may not be an up to date version. If this is the case then you can update the browser you are on, or you can try to complete your request in a different browser. (E.g. Google Chrome, Internet Explorer, Safari, Mozilla Firefox).
  • The file may be corrupted so you may need to upload a different file instead.
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