Uploading a scan/photo of your photo ID: 

For passport: 

If uploading a scan / photo of your passport from your device please ensure that the photo/scan displays the photo page. Please ensure that all edges of the document are visible, there is no glare on the image and the scan is in colour. The system will not be able to process a black and white scan of your passport. 

For driving license and national identity card: 

If uploading a scan / photo of your driving licence or national identity card from your device please ensure that you upload a photo/scan of the front of the licence / card and then upload a photo/scan of the back of the licence / card. Please ensure that all edges of the document are visible, there is no glare on the image and the scan is a colour scan. The system will not be able to process a black and white scan. 

Taking a photo of your photo ID: 

Passport: 

If taking a photo of your passport, please ensure that you take a photo of the photo page. Please ensure that all edges of the document are visible and there is no glare on the image. 

If edges are not visible and there is glare, the photo will not be able to be processed. 

Driving License: 

If taking a photo of your driving licence, please ensure that you take a photo of the front of the licence and the back of the license as the system prompts you. 

Please ensure that all edges of the document are visible and there is no glare on the image. 

If edges are not visible and there is glare, the photo will not be able to be processed. 

National Identity Card: 

If taking a photo of your national identity card, please ensure that you take a photo of the front of the card and the back of the card as the system prompts you. 

Please ensure that all edges of the document are visible and there is no glare on the image. 

If edges are not visible and there is glare, the photo will not be able to be processed. 

Taking a photo of yourself: 

If prompted to take a photo of yourself, use the camera / webcam on your device to take a photo of yourself. 

Please ensure that you are in a well lit space and your face is clearly visible. 

If a unique code is requested? 

If you have been asked to display a unique 5 digit code in the photo of yourself, please write the code down on a piece of paper. Hold up the code to ensure that it is visible in the photo. 

This is a security feature to ensure that the photo you are taking is a live one.

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