My Details page: 

Once you have clicked ‘Start Verification Request’ from your verification request email you will be taken to the ‘My Details’ page. 

Once you have completed your details, if the system is displaying an error message and not allowing you continue to the next stage please try the following: 

  1. Review your address. When typing in your address, please ensure that you select your address from the drop down address picker as this inputs the address in the correct format for the system. 
  2. Please ensure that you have entered either a mobile or a landline number. 

Identity Check stage: 

Once you have completed your remaining details for the Identity Check, if the system does not allow you to proceed, please ensure that: 

  1. You have provided 12 months worth of UK address history as the Identity check uses UK databases. 
  2. If you do not have 12 months worth of UK address history. Please contact the organisation / agent that you are transacting with and let them know that you are unable to complete this check. 

Please note: If you do not have 12 months of UK address history, you can skip past the identity check and complete your remaining  checks such as Photo ID, as this is an international check. 

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