When a client reports that their name has been misspelled, their request status will change to "Action required". Follow these simple simple steps to manage this report;

  1. Log into your Amiqus ID account
  2. Locate the client that has requested a name change
  3. You will see highlighted the current client details, first and last name, side by side with their requested changes
  4. Decide to "accept change" or  "decline change". 
  5. If you accept the change, the system automatically emails the client to inform them and direct them to complete the verification request.  
  6. If you choose to decline the change, the client can continue the process with the name unaltered, however, you may want to speak directly to the client about their details.
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