This is an outline of the check process from start to finish. 

1. Email

The end user will receive the request in their email, which will include the logo of the company sending the request, the custom message and the expiry date and time of the request. From the email, they are able to click the unique link and access the secure portal.  

2. Detail confirmation

The end user will confirm their details are correct and agree to the terms, conditions and rights to process their data in order to proceed. 

3. Personal details

The end user is required to provide a full name as it appears on identity documents in addition to details of address, date of birth, email address and contact phone number. Some of this may already have been populated by the organisation sending the check.

Spelling mistakes in the end users name can be reported to the requesting organisation at this point. 

4. Checks

Depending on what checks where requested, the user will complete the following;


The end user’s details are taken forward from the previous form with the ability to add more information. Confirmation of data processing is collected, the information is submitted, then an enhanced level anti-money laundering check is performed. 

Photo ID

The Photo ID check can be completed either by using a smartphone, tablet or desktop based webcam or by scanning the document and uploading a file.  A driving license, passport or a national photo identity card can be used for over 140 countries. The document is checked for both validity and authenticity.

Document Request

Additional documents can be uploaded by the end user, allowing for multiple file types and sizes. These might be utility bills or bank statements.

5. Confirmation Email

The end user will receive a confirmation email on completion of all the individual steps. This provides contact details for any unanswered questions.

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